FAQ

We recommend placing your order at least 48 hours in advance, as our ordering system updates every hour and closes once all the available slots for that day have been filled.

Unfortunately, our ordering system requires a minimum of 48 hours’ notice for all orders. We suggest planning ahead to make sure your furry friend’s cake is ready in time!

 We’re sorry, but all our products are freshly baked and made to order. We don’t have pre-made cakes in stock. We recommend planning ahead for your dog’s special day and placing an order in advance.

Wongie Dog Cakes remain fresh for  5 days in the refrigerator. For the best flavor, we recommend serving your dog’s cake at room temperature.

Storage Tips:

  • Keep the cake in a cool, dry place.
  • Avoid storing the cake in direct sunlight or near heat sources.
  • If you are not going to serve the cake within 3 days, store it in the refrigerator in an airtight container.
  • When you are ready to serve the cake, let it come to room temperature for about 60 minutes before slicing and serving

Yes, all special requests come with a surcharge of at least $25, depending on the size of the cake and the level of difficulty. We recommend asking about availability and pricing beforehand.

Please place your order for special designs at least one month in advance to ensure we have enough time to create the perfect cake for your furry friend.

 Absolutely! You can change the colour of your cake at no additional cost, but please note that only the frosting colour can be changed.

 “Original colour” means that the cake will look the same as the one shown in the photo on our website.

Add-ons are customization details that you can add to your cake to make it even more special for your furry friend!

No, add-ons are not included in the price of the cake, but they are not mandatory to purchase. They’re just extra ways to make your dog’s cake unique and personalized.

The add-ons shown in the photos give you an idea of how they will look on the cake, but they are not included in the base price. They’re just there to inspire you to create the perfect cake for your furry friend!

We’re sorry, but we do not accept phone orders. You can only place your order through our online ordering system on our website.

You can find a complete description of each cake in the product details on our website.

Once you place your order, you’ll receive confirmation via text message and email. Your order will go directly to our calendar and we’ll start preparing your furry friend’s special cake!

Our confirmation system is automated, but if you don’t receive confirmation via phone or email, please reach out to us through our social media channels @wongiedogcakes and we’ll make sure everything is sorted out

No, all our products are freshly baked and made to order, so we don’t have pre-made items in stock.

Yes, you can change the day and time of your pickup with at least 24 hours’ notice. Please note that this may interfere with other customers’ pickups, so we recommend contacting us as soon as possible via our social media @wongiedogcakes or through email on your order. For cancellations, please check our cancellation policy.

Yes, you can cancel your order, but please do so at least 72 hours before the scheduled pickup time. For more information, check out our cancellation policy.

I would like to pick up my cake on a holiday. Is that possible? If the date you have in mind is available on our calendar, we would be happy to arrange for your cake pickup on the holiday.

We apologize, but Sundays are our designated day off, so we do not operate on this day. We appreciate your understanding and hope to serve you on another day of the week.

For Monday to Friday, the latest available time for cake pick up is between 5/6 pm, while on Saturdays, the latest available time is 3/4 pm.

We apologize, but we do not share our recipes. However, you can find a detailed description of each cake on our product information page.

Each product on our website includes a size chart and an estimate of the number of servings.

We only accept orders through our online ordering system on our website. For custom cake orders, please email us at info@woofmakers.com.au.

You can reach us through our social media account @wongiedogcakes.

We offer a Carrots Honey Cake as an alternative option upon request.

Our chocolate is made with Carob drops, which is safe for dogs.

To order a custom cake, please email us at info@woofmakers.com.au.

We apologize, but we do not make dog-shaped cakes or cake sculptures.

We only accept orders through our website, where you can see the availability of the day and time.

At this time, we only offer pick-ups at our location. However, if you would like, we can arrange for Uber delivery for an additional fee.

Our pickup location is at 17 Cairnlea Drive, Pimpama 4209.

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